Shipping & Delivery Policy

1. Delivery Charges

Delivery charges are calculated based on the total order amount. The current applicable charges are:

Any applicable delivery charge will be shown to you during checkout or order confirmation. Delivery charges may change in the future.

2. Shipping Charges May Change

Shipping charges may be updated from time to time due to factors such as:

• Fuel and petrol price changes
• Courier rate adjustments
• Transportation cost changes
• Economic conditions
• Government or regulatory changes
• Regional delivery conditions
• Other circumstances outside our reasonable control

The current standard charge is PKR 300 for orders below PKR 7,000 and FREE for orders of PKR 7,000 or above. If a different shipping charge applies to a specific destination, we will communicate it before you complete your order.

3. Delivery Areas

Zarrar Bazar primarily delivers orders within Pakistan. At this time, we do not offer international shipping.

If international delivery is introduced in the future, shipping charges, delivery times, customs duties, taxes, and other conditions will be communicated separately.

4. Shipping Partners

At present, Zarrar Bazar may use courier and delivery partners including:

• PostEx
• Pakistan Post
• TCS

The actual courier used may depend on the delivery location, service availability, package requirements, and operational conditions. We may change or use additional delivery partners when reasonably necessary.

5. Order Processing

After you successfully place an order:

1. We receive your order and review the details.
2. We prepare your product for dispatch.
3. The order is handed to an available shipping partner.
4. The courier transports the package to your delivery address.
5. We may contact you if additional information is required.

6. Estimated Delivery Time

Delivery times are estimates rather than absolute guarantees. Delivery times may vary depending on:

• Destination and distance
• Courier availability
• Weather conditions
• Public holidays
• Operational circumstances
• Other factors outside our reasonable control

Stitched, tailored, or customized orders may require additional preparation time before dispatch.

7. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Fuel and petrol price changes
• Weather conditions (heavy rain, flooding, storms)
• Road closures and traffic disruptions
• Public demonstrations, protests, or strikes
• Political or public unrest
• Security restrictions
• Government restrictions or regulations
• Transportation disruptions
• Courier operational problems
• High order volumes
• Public holidays
• Natural disasters
• Unexpected national or regional events

We will make reasonable efforts to help customers and coordinate with delivery partners when delays occur. However, exact delivery timing cannot always be guaranteed.

8. Fuel and Petrol Price Changes

Shipping charges may be reviewed or adjusted when significant changes in fuel, transportation, courier, or operational costs occur. The currently published delivery charge remains PKR 300 for orders below PKR 7,000 and FREE for orders of PKR 7,000 or above, unless a different applicable charge is clearly communicated to you before order completion.

9. Address Accuracy

You are responsible for providing accurate delivery information, including:

• Correct full name
• Correct phone number
• Complete address
• City and locality
• Post office or landmark information
• Any relevant delivery instructions

If your address or contact information is incomplete or incorrect, delivery may be delayed or unsuccessful. We may contact you to verify or clarify delivery details.

10. Delivery Contact

You may be contacted on the phone number provided during checkout when reasonably necessary for:

• Delivery coordination
• Address confirmation
• Order verification
• Resolving delivery issues
• Courier coordination

Your phone number is used for legitimate order and delivery-related communication. It is not sold to advertisers.

11. Official Email Verification

You should consider an email related to advance payment or official payment instructions legitimate only when it comes from an official Zarrar Bazar email address.

Our official support email is: support@zarrarbazar.com

If you receive a suspicious message claiming to be from Zarrar Bazar, verify it with us directly before making any payment.

12. Third-Party Fraud Disclaimer

Zarrar Bazar is not responsible for payments made to unauthorized third parties when you have not verified the payment request through our official contact channels. This disclaimer is intended to protect you from impersonation and fraud. It does not affect legitimate transactions made through officially provided payment instructions.

13. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders depending on delivery location and order circumstances.

• Please provide a reachable phone number.
• Please be available to receive the order.
• Your order may be subject to verification before dispatch.
• We may contact you to confirm order details.

14. Failed Delivery / Customer Unavailable

If the courier cannot complete delivery because you are unavailable, your phone number is unreachable, the address is incorrect or incomplete, or you refuse the package, the courier may make another delivery attempt or return the package to Zarrar Bazar according to their applicable procedures.

If a returned order needs to be reshipped, additional delivery charges may apply where reasonably appropriate.

15. Refused Orders

Please do not refuse a correctly supplied order simply because you changed your mind without first contacting us. If you have an issue with the product, contact customer support and follow our Return & Exchange Policy.

16. Order Tracking

When a tracking number is available for your order, Zarrar Bazar or the relevant courier may provide tracking information. Tracking availability depends on the courier service used.

17. Delivery Inspection

We recommend that you inspect the package when you receive it. If the package appears visibly damaged or tampered with, please document the issue and contact us as soon as possible.

Any return or exchange request remains subject to our Return & Exchange Policy.

18. Missing, Damaged, or Incorrect Delivery

If your package is missing, damaged, incorrect, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible:

• Email: support@zarrarbazar.com
• WhatsApp/Phone: +92 306 265 8820
• Contact Page: https://zarrarbazar.com/contact

Your request will be reviewed according to our Return & Exchange Policy.

19. Stitched and Customized Orders

Stitched, tailored, customized, or made-to-measure orders may require additional preparation time before dispatch. Delivery estimates for such orders may therefore differ from standard unstitched products.

Any return or exchange rules for customized products are governed by our Return & Exchange Policy.

20. Multiple Items and Shipments

If your order contains multiple products, we may, where operationally necessary, ship items separately or together. If items are shipped separately, delivery timing may differ.

21. International Shipping

At this time, Zarrar Bazar primarily offers delivery within Pakistan. We do not currently offer international shipping.

22. Changes to This Policy

Zarrar Bazar may update shipping charges, courier partners, delivery methods, delivery areas, and estimated delivery times from time to time due to operational requirements, courier availability, fuel prices, transportation costs, economic conditions, government regulations, or other circumstances outside our control.

We will not retroactively change confirmed order terms without appropriate communication.

Related Policies

• Return & Exchange Policy
• Privacy Policy
• Terms & Conditions