Privacy Policy

1. Information We Collect

Zarrar Bazar collects only the information reasonably necessary to provide our services, including account management, order processing, delivery, customer support, and related functions.

2. Account Information

When you create an account or sign in, we collect and store the following information:

• Name: Used to identify and manage your account.
• Email Address: Used for account identification, OTP confirmation, account-related communication, service notifications, and password/account recovery.
• Phone Number (Optional): You may create an account without providing a phone number. If you choose to provide one, it may be stored with your account and used for legitimate order-related communication.

3. Checkout and Order Information

During checkout, you may provide information required to process and deliver your order, including:

• Full name
• Phone number
• Email address
• Delivery address (including post office/locality)
• Other address details necessary for delivery
• Order-related information

This information is collected and retained for legitimate order-related purposes, including:

• Processing and confirming your order
• Preparing and delivering your order
• Contacting you regarding delivery
• Confirming accurate delivery address
• Handling customer support
• Managing returns, exchanges, and refunds
• Resolving order-related issues
• Preventing fraud or misuse where reasonably necessary

4. Delivery and Customer Contact

Information provided during checkout may be used to contact you regarding your order and delivery. For example, your phone number may be used to:

• Confirm delivery details
• Clarify an address
• Coordinate delivery
• Resolve delivery issues
• Communicate about your order

This information is used for fulfilling your order and is not collected for unrelated advertising purposes.

6. Limited Sharing With Service Providers

To provide our services, we may share your information with trusted service providers only when reasonably necessary. These may include:

• Delivery and courier partners for order delivery
• Payment service providers to process your order
• Email communication providers for required service communication
• Website and security service providers to maintain the service
• Other service providers necessary to operate Zarrar Bazar

We share only the minimum information reasonably necessary for the relevant purpose.

7. How We Use Your Information

Your information may be used for:

• Creating and managing your account
• Confirming your account using email/OTP
• Processing your orders
• Delivering your orders
• Contacting you regarding your orders
• Confirming delivery information
• Customer support
• Returns, exchanges, and refunds
• Account recovery
• Website security
• Fraud and abuse prevention
• Improving website functionality and customer experience
• Resolving technical or service issues
• Complying with applicable legal requirements

8. Marketing and Advertising

Your information is not sold to advertisers.

If you voluntarily subscribe to our newsletter or marketing communications, you may receive promotional or informational emails. You can unsubscribe at any time using the available unsubscribe mechanism in those emails.

We do not automatically subscribe every account holder to marketing emails.

9. Cookies and Browser Storage

Our website may use cookies and browser storage where necessary for website functionality, including:

• Authentication and session management
• Security
• Website functionality
• Remembering customer preferences
• Improving checkout convenience

If you choose to save your information for your next visit, certain checkout details may be stored locally in your browser or device to make future checkout faster and more convenient. This information is stored for your convenience and can be removed by clearing relevant browser/device data or using available website controls.

10. Information We Do Not Collect

Zarrar Bazar only requests information reasonably necessary for account, order, delivery, support, security, and service purposes. We do not collect sensitive information such as:

• CNIC (Computerized National Identity Card) number
• Passport information
• Banking passwords
• Credit or debit card passwords
• Biometric information
• Unnecessary personal information

11. Data Retention

We retain your information only for as long as reasonably necessary for:

• Account management
• Order fulfilment
• Delivery
• Customer service
• Returns, exchanges, and refunds
• Security and fraud prevention
• Dispute resolution
• Legal obligations
• Legitimate business purposes

Some information may need to be retained for legal, security, fraud prevention, accounting, dispute-resolution, or other legitimate purposes even after an order is completed or an account is closed.

12. Your Right to Request Data Deletion

You can request deletion of your personal information at any time.

To request deletion, contact Zarrar Bazar using:

• Email: support@zarrarbazar.com
• WhatsApp/Phone: +92 306 265 8820
• Contact Page: https://zarrarbazar.com/contact

We will review and process legitimate deletion requests appropriately. However, certain information may need to be retained where reasonably necessary for:

• Legal obligations
• Accounting and financial records
• Fraud prevention
• Security
• Dispute resolution
• Order records
• Legitimate business purposes

13. Your Right to Correct Information

If your personal information is inaccurate or needs to be updated, please contact us:

• Email: support@zarrarbazar.com
• WhatsApp/Phone: +92 306 265 8820
• Contact Page: https://zarrarbazar.com/contact

We will assist with correcting eligible account information.

14. Data Security

Zarrar Bazar takes reasonable measures to protect your information from:

• Unauthorized access
• Unauthorized use
• Loss or misuse
• Unauthorized disclosure
• Alteration

While we use reasonable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure. We are committed to protecting your information to the best of our ability.

15. Account Security

You are responsible for maintaining the security of your account credentials. Please do not share your login or verification information with others. Zarrar Bazar uses reasonable security measures to protect accounts and prevent unauthorized access.

16. Transactional Communication

You may receive necessary service-related communications, including:

• Account confirmation
• OTP and verification messages
• Order confirmation
• Order-related notifications
• Delivery-related communication
• Customer support communication
• Account recovery messages
• Other essential service communications

These communications are necessary to provide the requested service and are not categorized as marketing.

17. Newsletter and Promotional Communication

If you voluntarily subscribe to our newsletter, you may receive promotional or informational emails. You can unsubscribe at any time using the unsubscribe option in those emails.

We do not automatically subscribe customers to marketing communications simply because they create an account or place an order.

18. Third-Party Service Providers

To operate our website and provide our services, we may use third-party service providers. Your information may be processed by them only as reasonably required for the service. These providers may include:

• Delivery and courier partners
• Payment processors
• Email communication providers
• Website hosting and infrastructure providers
• Security providers
• Analytics providers

All providers are carefully selected and are expected to handle your information responsibly.

19. Analytics and Technical Information

Our website may collect limited technical information to help us improve our services, including:

• Browser and device information
• Approximate location (where necessary)
• IP address or similar technical identifiers
• Pages visited and interactions
• Technical error information
• Website usage information

This information is used for legitimate purposes such as:

• Website security
• Fraud prevention
• Troubleshooting
• Performance monitoring
• Improving website functionality
• Understanding general website usage

20. Children's Privacy

Zarrar Bazar does not intentionally seek to collect personal information from children who are not legally able to use the service. If you are a parent or guardian and believe that a child has provided personal information inappropriately, please contact us:

• Email: support@zarrarbazar.com

21. Third-Party Links

Our website may contain links to external websites or services. Zarrar Bazar is not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of third-party websites before providing them with your personal information.

22. Changes to This Privacy Policy

Zarrar Bazar may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page, and the "Last Updated" date will be changed. For significant changes, we may provide additional notice where reasonably appropriate.