Return & Exchange Policy

1. Return & Exchange Window

You have 7 days from the date you receive your order to request a return or exchange. All requests must be submitted within this period. Requests made after 7 days may be declined unless the issue is covered by applicable law or was clearly caused by Zarrar Bazar.

2. When You Can Request a Return or Exchange

You may request a return or exchange if you receive:

• A damaged or defective product
• The wrong product, colour, or design
• An incomplete order (missing items)
• An incorrect quantity
• A product that is materially different from what you ordered
• Any other genuine fulfilment error caused by Zarrar Bazar

Every request is subject to review and inspection. We are committed to resolving genuine issues fairly.

3. Condition for Return / Exchange

For an item to normally qualify for return or exchange, it must be:

• Unused, unworn, and unwashed
• Unaltered, uncut, and undamaged after delivery
• In its original condition with original packaging, tags, and labels (where applicable)
• Accompanied by the order number or proof of purchase

We do not accept products that have been damaged, altered, washed, cut, stitched, dyed, or otherwise modified by the customer, except where the issue itself was caused by Zarrar Bazar.

4. Men's Stitching & Customised Products

We offer men's stitching and customisation services. Stitched, tailored, customised, or made-to-measure products are generally not eligible for return or exchange because they are prepared according to your specific instructions and measurements.

However, this restriction does not remove your protection if the problem is caused by Zarrar Bazar, such as:

• Wrong fabric or article supplied
• Clearly incorrect measurements made by Zarrar Bazar
• Stitching or manufacturing defects
• Wrong customisation compared to your confirmed order
• Significant workmanship issues

In such cases, we may offer correction, alteration, replacement, exchange, or another appropriate resolution depending on the circumstances.

5. Change-of-Mind Returns

Returns and exchanges are primarily intended for eligible defective, damaged, incorrect, incomplete, or fulfilment-error products. We do not offer unlimited or "no questions asked" returns.

If you wish to request a change-of-mind exchange for an unused, unopened fabric product, please contact us. Such requests are considered on a case-by-case basis and are subject to our approval. Change-of-mind returns are not available for stitched, customised, or clearance items.

6. Sale & Discounted Products

Sale, clearance, and final-sale products are generally not eligible for change-of-mind returns or exchanges. However, if a sale product arrives damaged, defective, incorrect, or incomplete due to our error, you can still contact us for a resolution.

We do not remove your legitimate rights relating to defective or incorrectly supplied products, even if they were purchased on sale.

7. Evidence for Damaged / Incorrect Orders

To help us resolve your issue quickly, we may ask you to provide:

• Your order number
• Clear photographs of the product and packaging
• A short unboxing or opening video (if available)
• A description of the issue

While we appreciate unboxing videos, we do not make them an absolute requirement for valid claims. They are useful supporting evidence, not an unreasonable barrier.

8. Return Shipping

9. Return & Exchange Process

1. Contact us within 7 days of delivery.
2. Provide details – order number, issue description, and any requested evidence/photos.
3. Review – we will review your request and may ask for additional information.
4. Return instructions – if approved, we will provide return instructions.
5. Inspection – we inspect the returned product after receipt.
6. Resolution – depending on the case, we may provide:
   • Replacement
   • Exchange
   • Store credit
   • Refund
   • Repair or alteration (where applicable)

10. Refund Policy

• Refunds are issued only after the return is approved and the returned item is inspected (where required).
• Refund timing starts after approval/inspection, not when the request is submitted.
• Original shipping/delivery charges are refunded only where applicable.
• Return shipping treatment follows the reason for the return (see section 8).
• For Cash on Delivery (COD) orders: Approved refunds are handled via bank transfer, EasyPaisa, or JazzCash, or as store credit — we will confirm the method with you during the process.

11. Exchange

• Exchanges depend on product availability. The replacement will normally be the same or equivalent product according to the approved case.
• If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund, store credit, or a different replacement.
• Customised/stitched items follow the special rules in section 4.

12. Product Color Disclaimer

Product colors may vary slightly from the actual fabric due to lighting, photography, screen calibration, display settings, and device differences. This disclaimer does not apply to genuinely incorrect products or materially different items.

13. Order Cancellation

You may request cancellation before your order has been processed or dispatched. Once an order has been processed, dispatched, stitched, customised, or otherwise prepared specifically for you, cancellation may no longer be possible.

14. Fraud & Abuse Protection

Zarrar Bazar may investigate repeated, suspicious, fraudulent, abusive, or inconsistent return requests. We reserve the right to reject requests that appear to be fraudulent or abusive. We are committed to protecting our customers and our business.

Frequently Asked Questions